FOREVER Box FAQs
- Where do you ship FOREVER Box to?
- Can I do a walk-in digitization order?
- When do I have to return my FOREVER Box by?
- How can I gift a FOREVER Box to someone else?
- How long will it take for my items to be digitized?
- What do you do with the items you digitize?
General Digitization
- What is my FOREVER Box credit?
- How do I pay for my FOREVER® Digitization box order?
- What is an "Item"?
- What if I have extra items that I want to add to my box?
- What is the FOREVER® Box copyright policy in relation to digitization?
- Will I be notified once you've received my FOREVER® Digitization box?
My FOREVER Box Center
- What is the My FOREVER Box Center on my account?
- How do I move digitized memories into Storage on my account?
- How do I download my digitized memories from the My FOREVER Box Center?
- What if I need more time to hold my memories in the My FOREVER Box Center?
- There’s an issue with my digitization order, who should I contact about this?
- How do I track my FOREVER® Digitization box during shipping?
Photo, Slide, and Negative Scanning
Audio and Film Digitizing
- What is included in the tape and film digitization process?
- What format do you use for video and film digitization?
- What types of Video tapes or discs can be digitized?
- What is the difference between NTSC, PAL, and SECAM tapes?
- What happens if my tape can't be digitized?
- How do I determine the size of my film reel?