Sometimes we find that video tapes are blank during conversion or only contain copyright content not covered under the Copyright Waiver Form. Our technicians are taking extra steps beforehand at intake to check if the item is truly not able to be digitized, but sometimes items can slip through. The majority of the process has to be completed in order to discover that the tape is blank or copyrighted. This is why we charge for these items.
If we find any items that we cannot provide a digitized memory for, our technicians will upload a placeholder for the memory to the My FOREVER Box Center explaining why the memory was not able to be uploaded.
If you have any questions or concerns about your FOREVER Box order please contact us by emailing support@forever.com or by calling 1-888-FOREVER for further assistance.