Q1. What are some of the key enhancements and features of the new and improved FOREVER?
A: The new and improved FOREVER offers several exciting features to enhance your experience and will be available in all FOREVER Accounts.
· Powerful, System-Wide Filters and Sorting: Enjoy advanced filters and multi-tag search capabilities to organize and find your photos effortlessly.
· Modern, User-Friendly Interface: Easily navigate thanks to a sleek and intuitive design.
· People Organization: Add and manage people in your FOREVER Account for better photo and memory organization.
· Vertical File Views: Navigate your account more easily with vertical file views designed for improved usability.
In addition to the new standard features above, users can pay to access cutting-edge FOREVER® Facial Recognition! This technology automatically identifies and organizes people in photos, improving the overall quality of photo management.
Q2. How does the Facial Recognition feature enhance my experience in the new and improved FOREVER?
A: Our advanced facial recognition technology automatically identifies people in your photos, making it easy to search, organize, and manage your memories. This feature streamlines your photo collection, saving you time and ensuring that every cherished moment is quickly accessible. With seamless integration into the new FOREVER application, you can enjoy a more efficient and organized photo experience.
Q3: Are there any additional costs for the new features?
A: Most of the new features are standard and included for all FOREVER Accounts without any additional cost. However, there is a cost for Facial Recognition.
Q4: Why is there a cost for Facial Recognition?
A: Our new facial recognition technology is state-of-the-art, but it requires tremendous processing power with associated costs. At FOREVER, we don't use advertising or data mining to generate revenue, and we provide high levels of data protection and privacy for you. This ensures that your personal data around people is handled securely and never shared with others. We are only able to offer facial recognition technology by collecting an additional fee for the service.
Q5: What are the Facial Recognition pricing options?
A: Facial Recognition is available as a yearly subscription, with no long-term commitment. Permanent options are also available:
· One-Time Investment – pay once, never pay again
· 5 Annual Installments – pay as you go, with immediate access
Q6: What discounts can be applied to the purchase of Facial Recognition?
A: FOREVER Club Memberes may use the CLUB5 discount for purchase of Facial Recognition. In addition, Welcome and Referral Coupons may be applied to the purchase.
Q7: Can I use FOREVER Gift Certficates or FOREVER Club Dollars to purchase Facial Recognition?
A: Yes, Gift Certificates and FOREVER Club Dollars can be used for Facial Recognition.
Q8: Will all of my content, data, and organization transfer into the new and improved FOREVER?
A: Yes, all of your content, data, and organization (including Tags, Albums, and Album structure) will transfer seamlessly into the new and improved FOREVER without any disruption.
Q9: Can I access the new features on mobile devices?
A: Absolutely! The new and improved FOREVER is fully optimized for mobile devices. The mobile web view, as well as the native iOS app will be updated to include all the same features, including advanced filters, facial recognition, and vertical file views. You can enjoy a seamless experience and manage your photos on the go by downloading or updating the FOREVER mobile app.
Q10. Where are my print projects?
A: Navigate easily to your existing print projects in the new FOREVER interface menu under “Print” in the Projects section.
Q11: What should I do if need help with the new FOREVER?
A: Our dedicated support team is here to help! If you encounter any issues or need assistance with the new features, contact our Client Care team for prompt and professional help at support@forever.com or visit the Help Center at support.forever.com.