When you use FOREVER® Facial Recognition, the system begins to identify and group faces based on similarity. It’s a continually learning process that improves over time.
💡 Tip: It may start off slowly as the system learns to recognize faces from different angles and across various ages.
Why are Some Faces Unnamed?
An Unnamed profile means a face was recognized and grouped with similar photos, but the facial recognition system couldn’t confidently match it to someone's existing People profile.
This is completely normal, especially when you’re first getting started. As the system learns more from your photos and naming, it will get better at matching faces to the correct People profiles!
What Can You Do with an Unnamed Profile?
You have three options:
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➕ Create a New People Profile
If this is someone new, you can give them a name and start building their profile. -
🔄 Merge Into an Existing People Profile
If the face belongs to someone already in your People view, you can manually combine them to let the system know this face is for the same person. -
👁️ Hide It
If you don’t want to see the profile, simply hide it. The system will still merge future matches into the hidden profile.
➕ Create a New People Profile
If this is a new person you need to identify, you can use an Unnamed profile to start. Simply click in to view the People profile, then follow one of these options to assign it a new identity:
- Option 1: Click on "Unnamed" at the top, type the person's name, and click to Rename;
- Option 2: Click the pencil icon in the upper right to "Edit Details", then in the pop-up window fill in all relevant information you want to include at this time, when done press Update Person to confirm changes...
🔄 Merge Into an Existing People Profile
You can easily combine People profiles together, so when their face is recognized it can continue to group them into the same person. This helps Facial Recognition with building a face and will make it easier for you as you continue to add memories!
IMPORTANT: Merging profiles together is NOT able to be undone, so please triple-check the person's profile you are merging and make sure you are using the proper method to keep the profile that has the most amount of details.
Individual Merging
This way you are taking an Unnamed profile and putting it into an existing People profile on your account.
- Go into the People tab on your account.
- Click in to view an Unnamed person's profile.
- At the top of the screen click on the "Unnamed" title.
- Start typing the person's name and it should appear on the list, you can then click the existing profile to merge them together!
Bulk Merge Faces
This way you are selecting the main People profile you want to keep, then selecting multiple profiles to combine into this existing one.
- Go into the People tab on your account.
- Right-click on one existing Person you've already named and choose to Bulk Merge.
- In the pop-up please select all faces you want to bring into that one person, click Continue to Review.
- DOUBLE CHECK your selection(s) as this is not able to be reversed!! The top will list all the profiles you have selected, and confirming it will be merged into the profile you chose in step 2.
- If everything looks good and you want to merge these People profiles, click the Merge People button; Otherwise you can click "Cancel" to stop the process or "Back to Previous" to change your profile selections.
👁️ Hide It
At this time you cannot delete a People profile, since the face has been recognized. But, if this is a face you don't want see, you can simply hide the profile to avoid it showing moving forward. You can follow these steps to accomplish this: How to Hide or Show a People profile
The great part of hiding People is recognized faces matching the hidden profile will get merged into there, so they stay hidden!