If you're having trouble resetting your password, here are some common issues and how to resolve them.
📩Issue 1: Password Reset Link Isn’t Working
If you received a password reset email but the link isn’t working, it's likely due to multiple reset requests. Here's what to do:
- Always click the most recent email as otherwise the code won't work.
- Older links are automatically disabled to protect your account.
📨Issue 2: Didn't Receive the Password Reset Email
If you clicked "Reset Password" but didn’t receive an emailed code:
- Check your Spam or Junk folder. These emails can sometimes be filtered there.
- If you find the email in your spam folder:
- Move it to your inbox.
- This action helps train your email provider to recognize emails from FOREVER® as safe in the future.
đź’ˇ Tip: Follow these instructions to add us to your safe sender list and avoid missing important messages.
âť“Still Need Help?
If you’ve tried the above steps and are still unable to reset your password, please contact FOREVER Support. You may be asked a few questions to verify your identity before changes can be made to your account.