1. As an Ambassador, what steps do I take if a customer does not initially add me to their order? If a customer’s order does not get connected to you, please contact us and report the issue. Then, ask the customer to reach out to FOREVER Support by emailing support@forever.com and confirm. They will need to provide the following information:
• The order number(s) that they want you to receive credit for
• The date they placed the order(s)
• A statement that they want to have (your name) as the Ambassador on the order(s)
• An additional statement if they request to have you added as their Ambassador We will work with you to ensure this customer gets connected to the sale. We have included a sample email below that you could provide to your customer: FOREVER Support, Last month I ordered _____________ on ________ order # __________. I thought I was connected to (your name), but am realizing now that I was not. Please connect this order to (Ambassador Name) as my Ambassador as I want to work with her for additional training and support. Thank you.
2. What is the date at which manual adjustments can be applied? Adjustments can be made in the month of or the month after the transaction occurred. For example, transactions from April 1-30 can be adjusted all the way through May 31. On June 1, they will be final and can no longer be adjusted. We cannot apply manual adjustments to any orders that were placed before April 1, 2018. If you have any further questions regarding this, please contact FOREVER Support by emailing support@forever.com or calling 1-888-FOREVER (367-3837).
3. Are there any orders to which manual adjustments cannot be applied? Yes. Unfortunately, we will not be able to apply manual adjustments in the following situations:
• If another Ambassador is already on the order
• If the order was placed before April 1, 2018,
• If it is not the month of or the month after the transaction occurred
• If the customer does not confirm this change
4. How can I ensure that I not only receive credit for an order but also that I become my customer’s Ambassador going forward? Your customer will not be added automatically when a transaction is modified. This is something they DO have to request. When your customer reaches out to FOREVER Support, please also have them state that they would like to have you added as their Ambassador. As long as they do not already have an Ambassador, we would be happy to get you connected with this customer.
5. When a manual adjustment is applied, will I be able to see it in my Back Office? Yes, once the customer confirms the correct information and the adjustment is added, you will be able to see it in your Back Office. All adjustments will be reflected in the month that the change was made. For example, if a transaction from April is adjusted in May, that change will be seen in your May payment. This adjustment will be included in your Personal sales and Team sales and will also be counted towards rank promotions and incentives.
Please see below for an example of how this adjustment will appear as an ‘Ambassador Added’ in your ‘All Commissions’ report
6. In my personal sales report, why does the cash sales number appear as a zero alongside my new commission for manual adjustments? To ensure real-time, performant, and accurate data in the Ambassador back office, we must handle the manual commission adjustment as a separate transaction from the original sale. As a result, the cash sales number from the original sale is not included alongside your new commission in the manual adjustment line item. However, the original order number is supplied in the line item. If you wish to see more information about the original sale, simply click on the order number, and get all the details. Your total cash sales are calculated differently than individual transaction line items seen in reports, so your total cash sales number elevated in the top right-hand corner of the Personal Sales Report (as seen below) is correct. All other reports that elevate cash sales in your Back Office, and also on your Dash Board are calculated the same way, so they also accurately reflect your total cash sales, including the cash sales from manual adjustments.
7. When a customer buys a 12-month storage payment plan and a manual adjustment is added, will the manual transaction be applied to all 12 payments?
Yes, any manual adjustment that is made to an order will stick with that order. Therefore, it will be applied to all 12 months of storage payments