If a customer’s order does not get connected to you, please call 1-888-FOREVER or email firstname.lastname@example.org and report the issue. Then, ask the customer to reach out to FOREVER® Support as well and confirm. They will need to provide the following information:
- The order number(s) that they want you to receive credit for
- The date they placed the order(s)
- A statement that they want to have (your name) as the Ambassador on the order(s)
- An additional statement if they request to have you added as their Ambassador
We will work with you to ensure this customer gets connected to the sale and will make the adjustment on the day your customer confirms. We have included a sample email below that you could provide to your customer:
Last month I ordered ______________ on ________ order # __________.
I thought I was connected to (your name), but am realizing now that I was not.
Please connect this order to (Ambassador Name) as my Ambassador as I want to work with him or her for additional training and support.