Matt Gray
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Recent activity by Matt Gray-
My tracking says my order delivered, but I never received it. What can I do?
The first course of action is to contact the shipping company (ex. FedEx, USPS, Canada Post, etc.) to see if they can provide any insight as to what may have occurred. At times, packages will end u...
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Does Facial Recognition work on pets?
No, facial recognition technology is primarily designed for humans, as it relies on specific facial features like eyes, nose, and mouth that are unique and consistent across different photos. Pet a...
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I don’t want my pixels2Pages™ membership to automatically renew. How do I keep that from happening?
To do this, you will need to cancel recurring payments on that membership. Log in to your Forever® Account. Click Account in the upper right hand corner > Click Order History > Click Recurring Paym...
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Why Do My Printed Photos Look Darker or Fuzzier Than They Did on My Screen?
If your printed photos appear darker or less sharp than they did on your screen, the issue likely stems from differences between digital displays and print production. Here’s why this happens and h...
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Will Facial Recognition work with low-quality or blurry photos?
Yes, however, FOREVER® Facial Recognition may struggle more with low-quality or blurry photos than with clear images. In cases where the photo is too unclear, you may need to manually assign a name...
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Can you download a PDF Document using the FOREVER® mobile applications?
Downloading PDF documents from FOREVER® is currently only available on desktop. If you attempt to download a file with metadata included from the mobile or web application, you will receive a n...
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Why did my Photo Print Get Cropped?
Understanding Aspect Ratios and Cropping in Photo Prints When printing your photos, you may notice that parts of your image get cropped. This happens because different devices capture photos in dif...
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Video Tutorial: Historian 4 to FOREVER® Workflow
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Can I disable Facial Recognition for specific photos or albums?
No, you cannot disable FOREVER® Facial Recognition for specific photos or albums. Once the feature is enabled, it reviews all photos in your Gallery and auto-sorts similar faces into People profile...
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Managing a FOREVER® Account After a Loved One Passes
Losing a loved one is never easy, and managing their digital affairs can feel overwhelming. At FOREVER®, we’re here to help make the process as simple and compassionate as possible. If a FOREVER® A...