Matt Gray
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Recent activity by Matt Gray-
FOREVER Client Care Desktop Support - Bookings FAQ
Q1: What is the FOREVER Client Care booking system?A: Bookings is a free, appointment-based system that allows you to schedule dedicated support with a member of our Client Care team for help with ...
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Attending a FOREVER® Artisan 6 Crop?
There is a downloadable PDF at the bottom of this article. Here are the things you’ll need to get the most out of your weekend!Software & System ReadinessOpen FOREVER Artisan® 6 at least one week ...
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Hosting a FOREVER® Artisan Crop?
A downloadable PDF is available at the bottom of this article. Here’s what you need to communicate to your clients before the weekend!Software PrepRemind attendees to open FOREVER Artisan® 6 2 wee...
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What if I don't know the Exact Date of a Photo?
If you're unsure of a photo's exact date, FOREVER® offers "fuzzy dates" to help you estimate when it was taken. You can choose the level of specificity you prefer. Here are some options: Exact Dat...
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How can I set up FOREVER® Club Dollars to automatically be applied to an already existing payment plan?
If you have an active Club Membership, you will have access to toggle on FOREVER® Club Dollars to pay for your current recurring payments. Log in your FOREVER.com account. Hover over the person ico...
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Will FOREVER de-dupe my videos during upload like it does my photos?
The FOREVER Mobile App will de-dupe videos for you when you upload from your mobile device to your FOREVER Account (assuming they were already uploaded from the same mobile device). However, if you...
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Can I upload videos to my FOREVER® Account directly from Facebook or other social media sites?
Unfortunately, no. You must first download and save videos from social media sites (such as Facebook) to a computer or mobile device.After they are downloaded, you can upload videos to your FOREVER...
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Can I upload videos using the FOREVER mobile app?
Yes! You can upload videos from your mobile device to your FOREVER Account just like photos. Furthermore, you can choose to include or exclude videos when you back up or auto-sync your mobile device.
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Are there any limits on the videos I can upload?
You can easily upload videos from your phone, tablet, or computer to keep all your memories in one secure place with FOREVER®. This guide outlines the supported file formats, size limits, and optio...
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If I send video tapes (VHS, Beta, Hi8, mini DV tapes) and reels (8mm, Super 8mm, 16 mm) into FOREVER to be digitized, will those videos be uploaded to my FOREVER Account?
es. As part of our Conversion Service, we upload all videos that we digitize for you to your FOREVER Account for 60 days. You also have the option to store these files in your permanent storage whe...