Request Android Forever App Convert HEIC

Completed

Lianne Griffin

• December 15, 2024 15:16

I would like the Android App to be updated to convert HEIC photos shared with an android user to be automatically converted to jpg format on upload to FOREVER. Currently, user gets a "file not supported" error message when trying to upload.

Related to

• Mobile App

11

• Official comment

  

  Erika Reid

  • May 06, 2025 19:32
  • Edited

  Hi Lianne Griffin!

  Thank you for visiting Community and posting a request!

  I am thrilled to announce that, as of May 6, 2025, you can now upload HEIC through the web, both iOS and Android mobile apps as well as Valet. With this update, when receiving HEIC files shared from another user, you no longer need to worry about converting the file to jpeg format. 

  Please see the FOREVER Help Center HEIC/HEIF FAQs for additional information.

  Have a great day!
• 

  Carol Cooper

  • December 18, 2024 20:20

  Yes!  What a pain when an Andriod user receives HEIC photos in a text from a iphone person.  To get them in FOREVER, have to forward the pics to my email so I can access from my laptop.  Then use an online conversion tool to convert to jpg, then finally upload to FOREVER.  Way too much for some people to deal with.  

  2
• 

  Helen Murray

  • January 07, 2025 16:35

  Yes!  Agreed!  As an Android user in a family of apple users.

  0
• 

  Judy Kimpe

  • January 30, 2025 23:08

  YES!!!  This is very frustrating.  

  0
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  Kris Walz

  • March 15, 2025 04:46

  Yes!! Big pain as an Android user

  0

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