Having trouble connecting to Artisan® and Historian™ through your FOREVER® Account?
Some users may be experiencing a problem connecting to their FOREVER® Account through Artisan® and Historian™ due to a change in the way windows interacts with desktop software.
If you have Artisan® 6, please make sure to update your software program. To do this, please close the program and visit www.forever.com/downloads To verify that you are running the most current version of the software please click HERE
* Please NOTE: If you update Artisan® 6, this will fix the connectivity issue for all the other desktop applications (Artisan® 4, Artisan® 5, and Historian™)
If you do not have Artisan® 6 and you just have Artisan® 4, Artisan® 5 or Historian™ 4, please continue with the steps below.
- Download the reg file, or the zip if the reg file is blocked
- Double click on the .reg file
- Click yes to authorize the install
- Reboot your computer
****If you have Windows 7 or Windows 8 please use the link(s) below:
If you're still seeing an issue connecting, please contact FOREVER® Client Care at firstname.lastname@example.org