Q1: What is the FOREVER Client Care booking system?
A: Bookings is a free, appointment-based system that allows you to schedule dedicated support with a member of our Client Care team for help with FOREVER Desktop Software (such as Artisan, Historian, or Valet) or concerns with the mobile app.
Q2: How do I book a session?
A: You can book a session through the FOREVER help desk. You’ll select a date and time that works best for you from the available calendar.
Q3: What kinds of issues can I get help with?
A: The FOREVER Client Care team can assist with:
✔️ Installing or updating Artisan, Historian, and/or Valet
✔️ Moving projects or cabinets to a new computer
✔️ Transferring content into newer software
✔️ Troubleshooting software errors
✔️ Navigating and basic usability features in your software
✔️ General “how-to” questions, such as...
☁️ Tips for using the software with OneDrive active
⚡ How to share an Artisan project with someone else
💻 The best method for sharing between Historian and Artisan
We do NOT assist with:
❌ Inspiration for designing a photo book — please contact pixels2Pages@forever.com for assistance
❌ Downloading files from other sites to upload to FOREVER Storage — we suggest contacting your Ambassador for hands on help
Q4: How long is a session?
A: Most bookings are scheduled for 60 minutes by default but, depending on the issue, the Client Care representative may recommend a follow-up session.
Q5: What if I don’t know I need a screen share?
A: That’s no problem! If you call in and it turns out your issue requires a screen share, our team will still help you. However, we are transitioning all desktop software support to booked appointments to ensure you get the right specialist and enough dedicated time. If this happens, we may guide you to schedule an appointment so we can better assist you.
Q6: Is there a cost for booking?
A: There is no cost for the FOREVER Client Care Booking Service, provided Monday through Friday from 12pm EST to 5pm EST.
Q7: Can Ambassadors book on behalf of their clients?
A: Yes! Ambassadors can use the booking link to reserve a time for their clients, ensuring they receive the support they need.
Q8: How will the session be conducted?
A: Sessions are handled virtually, usually by phone and screen share, so our Client Care specialists can walk you through the process step-by-step.
Q9: What if I need to cancel or reschedule?
A: You can manage your booking through the confirmation email you receive after scheduling. We kindly ask that you give us notice if you’re unable to attend so we can open the time slot to others.
Q10: What if my issue takes longer than the booked time?
A: If you need more time, the Client Care representative will help you schedule a follow-up session to make sure your issue is fully resolved.