Congratulations on purchasing digital art from the FOREVER® Store!
If you are using Artisan® 6 we strongly suggest using the Import Purchased Items button to assist with bringing the kit and its activation code into Artisan for you! Alternatively, if you are using a previous version of Artisan (or want to manually import the kits) please follow the steps below.
In short, you will need to download the kit and copy its activation code. The kit download and activation codes can be found in four different ways:
1) On the Order Confirmation page immediately after you place your order
2) Within your Order Confirmation email received after purchasing
3) In your Order History based on purchase date
4) On your Downloads page within your FOREVER account, please note that there is a search bar in this section to help you quickly locate the art kit by name
Manual Kit Installation
- Use one of the methods mentioned above to find your art kit to download a digital copy, and also copy the activation code associated with the kit.
- After the kit finishes downloading to your computer, please open Artisan and click Import Content at the top of the Welcome screen.
- Next, choose Commercial Art Kit.
- Browse to your computer's Downloads folder and select the art kit you just downloaded, then click Open.
- Select the folder you want the kit to be imported into (such as the Commercial Art Kits folder, which is the default location unless changed), and choose OK to finalize that decision.
- You will then be prompted to enter the activation code for the newly installed art kit. Click the Add a new activation code button located in the bottom left-hand corner of the Activation Code manager.
- Paste the activation code copied from step 1, then click OK. This will unlock the art kit so you can use it!
- Now that the kit has been imported and activated in Artisan, you can safely delete the file from your Downloads folder.
If you have any further questions, or are running into issues with this process, please feel free to reach out to FOREVER Client Care at support@forever.com or 1-888-FOREVER (367-3837).