To download a group of files from your FOREVER® Account, please follow these steps:
- First, select one of the files you wish to download by hovering over the file's thumbnail image and clicking the circle in the upper corner to checkmark it.
- The file will now be selected (highlighted green) and the selection state will appear.
- Click the additional files you wish to download in the group.
- When you have all of the files you want selected (they should be highlighted green), go ahead and click on the "Download" button along the top of the screen - This will begin the process of packaging your memories into a zip folder, which will contain all of the files selected, and you will receive a notification in your account when it's finished.
NOTE: If you have selected many files, it can take a bit of time for the zip folder to fully process. - Once the zipping is finished, you can download it in your Notifications center (to get here from the Gallery please click your profile photo, then choose "Notifications").
- From here, navigate to where your downloads from web browsers typically go and you will then need to unzip the folder
If you're on a PC: https://support.microsoft.com/en-us/windows/zip-and-unzip-files-f6dde0a7-0fec-8294-e1d3-703ed85e7ebc#:~:text=To-,decompress,-files
If you're on a Mac: https://support.apple.com/en-is/guide/mac-help/mchlp2528/mac#:~:text=called%20Archive.zip.-,Unzip,-(expand)%20a%20compressed - Congratulations! Your memories are now on your computer and can be moved/edited as normal!
Other helpful articles for downloading memories: