Matt Gray
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Activity overview
Latest activity by Matt Gray-
Matt Gray created an article,
FOREVER Client Care Desktop Support - Bookings FAQ
Q1: What is the FOREVER Client Care booking system?A: Bookings is a free, appointment-based system that allows you to schedule dedicated support with a member of our Client Care team for help with ...
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Matt Gray created an article,
Attending a FOREVER® Artisan 6 Crop?
There is a downloadable PDF at the bottom of this article. Here are the things you’ll need to get the most out of your weekend!Software & System ReadinessOpen FOREVER Artisan® 6 at least one week ...
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Matt Gray created an article,
Hosting a FOREVER® Artisan Crop?
A downloadable PDF is available at the bottom of this article. Here’s what you need to communicate to your clients before the weekend!Software PrepRemind attendees to open FOREVER Artisan® 6 2 wee...
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Matt Gray created an article,
What if I don't know the Exact Date of a Photo?
If you're unsure of a photo's exact date, FOREVER® offers "fuzzy dates" to help you estimate when it was taken. You can choose the level of specificity you prefer. Here are some options: Exact Dat...
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Matt Gray created an article,
Can I regift a gift that I have accepted?
No. When you receive a gift, you can either accept it, in which case it’s yours for good, or decline it, in which case it will be returned to the sender.
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Matt Gray created an article,
How do I view all the gifts I’ve accepted?
To view all the gifts you've accepted: Go to your Gift Management page under Account Settings. Click “View Gifts Received” in the upper right-hand corner. Alternatively, you can directly visit:fo...
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Matt Gray created an article,
How do I redeem a gift that has been given to me?
Redeeming your FOREVER Gift is easy! Just follow these steps: Click on your Gift Redemption URL or Gift Link. You’ll be redirected to a gift page where you can log into your FOREVER Account. If y...
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Matt Gray created an article,
Can I return items that I’ve made gifts?
Items purchased as gifts are covered under the same Return Policy as regular purchases at FOREVER®. However, once a gift has been delivered and accepted by the recipient, it is not eligible for a r...
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Matt Gray created an article,
I want to purchase two of the same item, keep one for myself, and make the other a gift. How can I do this?
You have two options: Purchase in Separate Transactions – Buy each item individually. Purchase Together & Keep One – Add both items to your cart, complete the purchase, create both gifts, and th...
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Matt Gray created an article,
If I don’t make an item a gift during the checkout process, can I decide later to give it as a gift?
Unfortunately, due to the digital nature of these gifts, they cannot be refunded or exchanged at this time. Exception: If you need assistance with a one-time payment of FOREVER Storage, please cont...