Facebook Back Up - One-time back up of your existing photos
Do we have documentation that explain more about how this process actually works beyond the basic info provided in the Help Center? I have done this once already (couldn't remember), but I did try it again and received an error message "Something Went Wrong - Backup could not be started. So I reached out to Support this morning. Per Justin: Unfortunately we do not have any additional documentation on Facebook backups at this time. I told him that I would check the community group to see if this has already been requested. I didn't see anything in the community, so here's my question. Is there any additional details regarding how the "Facebook backups" works that I could look at (and share with clients)?
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Official comment
Hello Cindy Duffy and Dionne Merriott!
We have fixed the Facebook Backup issue that you both have reported on in this post. If you have any other problems, please contact Client Care.Have a great day!
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I've submitted a support request asking the same thing since I get the error message as well. I hope we get this resolved soon as many people want to get their photos off Facebook.
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