Desktop software hidden window - ding sound

When working in Artisan® or Historian™ you may select an action where a pop-up window should appear, but it doesn't. Now your software seems locked and all you hear is a dinging sound when you try to click anywhere in the program. This means that the pop-up window is appear outside of the normal viewing window.

This can be caused by working on two monitors but then going back to a single monitor without moving the software to the main screen. Luckily it's easy to resolve!

Before doing these steps, it's important to know where your Artisan projects or Historian cabinet/vault is saved, depending on which program you need to do these steps for. We suggest jotting down its location so you know where to go so they can be reopened. To note, the default for Artisan projects is C:/Users/your username/Documents/Artisan Projects, and the default location for a Historian cabinet/vault is C:/Users/Public/Public Documents.

Instructions

1. Completely close out of the desktop software, you might need to use your Task Manager for this.
2. Open your computer's File Explorer.
3. At the top View ribbon please make sure you can see "Hidden items". Here is an article from Microsoft that shows you how to unhide files in both Windows 10 and 11: https://support.microsoft.com/en-us/windows/view-hidden-files-and-folders-in-windows-97fbc472-c603-9d90-91d0-1166d1d9f4b5
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4. Next, please navigate to the following location based on which desktop software you need to accomplish this for...
   Artisan 6 – C:\Users\Username*\AppData**\Roaming\Forever\Artisan 6
   Artisan 5 – C:\Users\Username*\AppData**\Roaming\Forever\Artisan 5
   Artisan 4 – C:\Users\Username*\AppData**\Roaming\Panstoria\Artisan 4
   Historian 6 – C:\Users\Username*\AppData**\Roaming\Forever\Historian 6
   Historian 4 – C:\Users\Username*\AppData**\Roaming\Panstoria\Historian 4
   *This is your personal username on the computer.
   **This is a hidden folder that may need to be unhidden by clicking the View tab then checking "Hidden items" to see it.
5. Locate all the "Usersettings" files in this location and DELETE them.
6. OPTIONAL, but highly suggested: Right-click on the desktop icon and choose Properties, in the Shortcut tab set the Run to "Maximized" as this will open the program at full-screen.
7. Reopen the desktop software, then follow the steps below to be able to re-open its applicable content.

Artisan Projects

1. Click File in the upper left
2. Choose to Open Project
3. Navigate to the location of where the project(s) is located
4. Inside the project's folder, select the project file and Open it
5. Let Artisan open the project again

Historian Cabinet/Vault

1. Cancel out of creating a new cabinet/vault

2. Click on Open Another Cabinet (or if in Historian 4 click Open Another Vault)

3. Navigate to the location you wrote down of where the memories are located

4. SINGLE CLICK on the cabinet/vault folder - do NOT click into the folder - then press the button to Select Folder to open

5. Let Historian open your memories again