Overview As of January 1, 2025, Canada has implemented stricter "Know Your Customer" (KYC) laws. Stripe has increased the strictness of their verification requirements for "Connect" accounts, which impacts our Canadian Ambassadors. To ensure compliance with these regulations, Stripe must verify the identity of the entity receiving payouts from Forever.
What This Means for Canadian Ambassadors Each affected Canadian Ambassador will receive a notification in their Forever Ambassador Back Office indicating that their information needs attention. Ambassadors must take action to update their information to prevent disruptions to their payouts.
How to Update Your Information
- Log into Your Forever Ambassador Back Office.
- Navigate to "My Payment Information."
- Follow the link to Stripe’s verification portal.
- Ensure that you update your identification information, not just your banking details.
Common Issue: Confusion Between Banking and Identification Information Some Ambassadors have mistakenly updated their banking details instead of their identification information. To complete the verification process successfully, please ensure you are updating the required identification documents as outlined by Stripe. **PLEASE MAKE SURE THAT ALL INFORMATION IS IDENTICAL. SLIGHT DIFFERENCES WILL CREATE ERRORS**
Privacy and Data Security Forever does not have full access to the identification, tax, and banking information stored in Stripe. This ensures the privacy and security of our Ambassadors' sensitive data. All verification processes are handled directly through Stripe.
Need Additional Assistance? If you encounter any difficulties, we are happy to help. However, the fastest way to resolve this issue is to follow the individualized instructions provided by Stripe in your Back Office.
For further support, please contact support@forever.com, call 1-888-FOREVER, or refer to the Stripe Help Center or contact Stripe Support for additional guidance.