Having trouble sharing photos from Historian™ to an Artisan® project? Follow the steps below based on the versions you're using to resolve the issue.
✅ Before You Begin: Check for Software Updates
Make sure both Historian and Artisan are up to date. To check:
- Open both software.
- On the Welcome Page of each program, click the update link in the lower left.
- Install any available updates and restart your computer.
Once both programs are confirmed to be up to date please attempt the sharing steps again. If that didn't work then continue with the appropriate steps below.
🔄 Sharing from Historian 6 to Artisan 5 or 6
If you're using Historian 6 and Artisan 5 or 6, and sharing isn’t working, try clearing the Drop Points folder using these steps:
- Close both software programs.
- Open your computer's File Explorer.
- Navigate to:
C:\ProgramData\Caspedia\Drop Points
💡 Tip: If you don’t see the ProgramData folder, show hidden files using these steps. - Inside the Drop Points folder, delete all files.
- Close the File Explorer window.
- Open your Artisan project.
- Launch Historian.
- Select the photos you want to share within Historian.
- Choose the appropriate Artisan® project to send them to - your photos should now appear in the open Artisan® project!
⚠️ Historian 4 to Artisan 6 – Compatibility Workarounds
Since Historian 4 is not fully compatible with Artisan 6, direct sharing isn't supported. However, you can still transfer photos using one of the following methods:
Option 1: Use Artisan 5 as a Bridge
- Ensure Artisan 5 is installed on the computer (do not open it).
- Open your Artisan 6 project.
- In Historian 4, gather the photos you want and select Send to Artisan 5.
- Your Artisan 6 project should appear in the list for selection!
Option 2: Copy and Paste
- In Historian 4, select the photos and choose Copy.
- In Artisan 6, go to the Photos panel to Get Photos and choose Paste.
Option 3: Drag and Drop
- Have your Artisan project and Historian vault open side-by-side.
- Click and hold a photo in Historian 4.
- Drag it directly into an active photo holder in your Artisan 6 project.
Still Need Help?
If you're still unable to share photos after following these steps, please contact FOREVER Support for further assistance. In your contact please include which software you are using, and if you are receiving any error messages during the process.