Matt Gray
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Recent activity by Matt Gray-
How Do I Update My Ambassador Email Preferences?
Step 1: Log into your FOREVER® Account at www.forever.com. Step 2: Click the menu in the top right-hand corner of the page and then click >My Back Office. Step 3: On the left-hand side of the pa...
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New Users & Clients Report FAQ
We want to make it as easy as possible for you to grow your business – and that starts with sharing FOREVER far and wide! With this report, you will be able to easily see new users who sign up wi...
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Manual Adjustments & Ambassador Credit: Ensuring Proper Order Attribution
1. As an Ambassador, what steps do I take if a customer does not initially add me to their order? If a customer’s order does not get connected to you, please contact us and report the issue. Th...
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Do Manual Adjustments Apply to All 24 Storage Payments?
If a customer purchases a 24-month storage payment plan and a manual adjustment is added, will the manual transaction apply to all 24 payments? Yes, any manual adjustment that is made to an order...
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Why Don’t Manual Adjustments Show in Line Item Cash Sales?
Although the itemized line in your Personal Sales report is showing cash sales as equaling $0.00, they are still being included. You can see this adjustment reflected in the top right corner of you...
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Which Orders Can't Have Manual Adjustments?
Any order without an Ambassador, however, there are some caveats. Unfortunately, we will not be able to apply manual adjustments in the following situations: If another Ambassador is already on th...
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When can Manual Adjustments be Made?
Adjustments can be made during the month of the transaction or the following month. For instance, transactions from April 1-30 can be adjusted until May 31. After June 1, they are final. Manual adj...
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As an Ambassador, what steps do I take if a customer does not initially add me to their order?
If you did not receive credit for a client's order, please call 1-888-FOREVER or email support@forever.com to report the issue. Then, ask the client to contact FOREVER® Support to confirm. They wil...
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How do I Rate the FOREVER® App on Android?
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How to Sort Your Photos on the FOREVER Android App