Notification when there is a credit to a customer's account
If an adjustment is made to a customer's account, as an Ambassador, I would like to be copied on the email from Customer Service explaining the adjustment. The primary reason for this is because I need to know if my customer might be confused or unhappy. I need to know what's going on so I can reach out to my customer as their Ambassador. A secondary reason is that customer adjustments affect my commission.
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I could not agree more!! It is essential we are in the loop and if adjustments are made to an order - we be contacted first to see if something else needs to be done, BEFORE items (digitization) is unnecessarily shipped back to the client!
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