Adjustments can be made in the month of or the month after the transaction occurred. For example, transactions from April 1-30 can be adjusted all the way through May 31. On June 1, they will be final and can no longer be adjusted. We cannot apply manual adjustments to any orders that were placed before April 1, 2018. If you have any further questions regarding this, please contact FOREVER® Support by emailing email@example.com or calling 1-888-FOREVER (367-3837).