Congratulations! Your memories were digitized within a FOREVER Box and they are now available to view for 60 days in the My FOREVER Box Center. There is a slightly different process for Digital Transfers in order for you to view and download them.
Important Note: We do NOT recommend trying to download from the Box Center on a mobile device; a computer will work best for this initial download process.
Steps to Download Your Memories
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Log in to your FOREVER account.
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Hover over the person icon in the upper right and select "My FOREVER Box Center".
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Find the FDC number associated with the box of digitized memories.
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Scroll down to the 'My Memories' section, where you can also add to Permanent Storage.
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Click Download Memories:
- A pop-up will appear asking you which group(s) of memories you'd like to download. We recommend downloading only a few at a time to ensure a smooth process.
- If you experience errors while downloading, try downloading only one group of memories at a time to see if that resolves the issue. If the problem persists, check your internet speed—your download speed should be at least 5 Mbps. If possible, try connecting directly to your internet modem using a wired connection for a more stable download.
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Finally, your files will be downloaded to your browser’s default download location. Once the download is complete, you'll need to unzip the folder.
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For PC Users: How to unzip files on Windows
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For Mac Users: How to unzip files on Mac
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Troubleshooting Download Issues
If you experience errors while downloading, try downloading only one group of memories at a time to see if that resolves the issue. If the problem persists, check your internet speed—your download speed should be at least 5 Mbps. If possible, try connecting directly to your internet modem using a wired connection for a more stable download.
If you're still having trouble, please reach out to our Support team for further assistance.