We understand that sometimes a subscription payment is not able to be processed the day it's due. Not to worry, we have some built-in leeway so there's time to check your card information and even update it so the subscription can continue.
We will attempt to charge the card on file the day of and then 7, 14, and finally 21 days after the payment is due. During that time, we will send email reminders for the first three attempts. These emails will ask you to check the subscription to ensure the payment information is correct and update the card if necessary. If the payment cannot be processed on the fourth attempt, then the subscription is automatically cancelled, and we will send an email notification to let you know.
CLICK HERE to learn more on how to change the payment method for your subscription. Please note that by changing the card on file associated with your subscription we will attempt to charge it immediately, even if it's before the 7, 14, or 21 day mark.
Once a subscription is cancelled all benefits associated with it are immediately removed from the account at the end of the billing period paid for. We apologize as at this time there is no possible way to restart the same subscription from where it left off. If you would like to continue to have the same benefits as before, you will need to start a brand-new subscription.